Centre College ITS

Acheson-Caldwell, back on the network!

Shane — Wed, 18 Nov 2009 03:10:27 +0000

As of 9:45 pm our cabling vendor has completed the install of the new fiber-optic cable from Cheek-Evans to Acheson-Caldwell, and data service has been restored to that building.

We apologize for the inconvenience and appreciate your patience.

Network Outage in Acheson-Caldwell

Shane — Wed, 18 Nov 2009 00:35:27 +0000

Today at about 11:30 am network access to Acheson-Caldwell was cut. After trouble-shooting the problem we determined that the fiber optic cable that supplies data access to Acheson-Caldwell had been physically damaged.

Our cabling vendor arrived on campus shortly after 5:00 pm this evening and is in the process of replacing the cable between Cheek-Evans and Acheson-Caldwell. Once this work is completed we will be able to bring Acheson-Caldwell back online. Our vendor believes the work will take about 4 more hours.

We will be investigating the problem further to determine the exact cause of the damage in hopes of preventing it in the future.

We apologize for the inconvenience and appreciate your patience.

Wireless Network Fixed

Shane — Thu, 30 Apr 2009 15:47:55 +0000

Full wireless network service has returned, we apologize for the inadvertent wired network problem that was created while the manufacture was working on correcting our wireless issues.

Thank you for your understanding.

Wireless Network Issues

Shane — Thu, 30 Apr 2009 13:47:14 +0000

We have experienced a hardware failure with our wireless network which is causing diminished wireless access on campus. We are working with the manufacture, and will have the problem corrected as soon as possible.

If you are having access problems in your dorm room and have wired connections available (most dorms on campus do) please use those connections until wireless service returns.

We apologize for the inconvenience and appreciate your understanding.

Email Alert: Password Requests

Luke — Sat, 22 Nov 2008 19:40:00 +0000

Some of you have received a request to email your account name and password to Shane. You should know that ITS has never and WILL NEVER ask for your password though e-mail, and your account will NOT be locked out. The fact that the message appears to be coming from Shane Wilson seems to give the request some credibility. The message did not come from Shane nor did it come from ITS.

Do not respond to the message and delete it from your Inbox.

Art Moore
Director, ITS

Virus E-mail Warning!

Shane — Wed, 27 Aug 2008 12:23:09 +0000

Our campus has been receiving e-mails claiming to provide a link to updates for Windows XP and Vista. This is a virus and if you run the linked .exe file it could severely damage your machine!

Microsoft does not send out links to updates for their operating systems or software though e-mail. If you have received one of these messages just delete the e-mail without clicking on the provided link and you’ll be fine. If you have clicked the link and run the installe.exe file, call the Helpdesk at 5575 for assistance.

I’m including a sanitized version of the message below so you will know what to avoid.

Begin virus message:

Re: Official Update 2008!

Free Update Windows XP,Vista

About this mailing:

You are receiving this e-mail because you subscribed to MSN Featured Offers. Microsoft respects your privacy. If you do not wish to receive this MSN Featured Offers e-mail, please click the “Unsubscribe” link below. This will not unsubscribe you from e-mail communications from third-party advertisers that may appear in MSN Feature Offers. This shall not constitute an offer by MSN. MSN shall not be responsible or liable for the advertisers’ content nor any of the goods or service advertised. Prices and item availability subject to change without notice.

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052

Summer Projects: QuickTime Streaming Server Upgrade

Shane — Thu, 24 Jul 2008 20:37:07 +0000

This is another of the many upgrades that we are making this summer. The server that was replaced was installed and ran without trouble for four solid years. ITS replace is an Apple xServe with 2 Gigs of RAM, dual multi-core processors and 2TB of usable space. It is running OSX server 10.5 and its primary roll as a QuickTime streaming media server for the Academic program and the main campus web site.

Failed hardware replacement

Shane — Wed, 16 Jul 2008 17:14:39 +0000

This morning we replaced the failing switch power supply that caused yesterday’s outage.

Network problem this afternoon

Shane — Tue, 15 Jul 2008 20:02:31 +0000

For several minutes this afternoon we experienced wide spread outage to campus network services. This outage was caused by a failing power supply in one of our main campus switches. We have been able to work around the problem, and a new unit should arrive first thing in the morning.

We apologize for any inconvenience this outage may have caused.

iPhone / iPod Touch Documentation Updated

Luke — Mon, 14 Jul 2008 21:17:48 +0000

We’ve gotten quite a few requests from folks asking about setting up Apple mobile devices to work with the Centre email system. Luckily, the process is easier than ever, but you might find it helpful to see the setup process broken down into steps.

We’ve posted a HowTo at our wiki, which you can access by browsing to http://wiki.centre.edu/its/index.php/IPhone_/_iPod_Touch_email_settings

Feel free to suggest any improvements to the document in the comments section.